Cool & Care Customer Support

Fast, traceable support for every Cool & Care service.

Register a complaint, receive a numbered ticket, follow technician progress, and keep a complete service history from request to closure.

For immediate danger or safety incidents, use the approved emergency contact procedure. This portal is not an emergency response channel.

Choose a service

Service Portfolio

Support across four Cool & Care domains

Select a service to start the guided request flow with that domain already selected.

Cooling, heating & controls

Network, devices & extra-low voltage services

Alarm, extinguisher & zone faults

Vehicle mechanical & electrical

Cool & Care

Cool & Care brings customer support, qualified technician assignment, progress tracking and service history together in one portal.

Every complaint has a unique ticket number, ownership, timestamps, work history and customer-visible updates.

Every request has a permanent ticket number and complete service timeline.

Create a ticket with service, site and problem details.

Support validates the complaint and confirms priority.

A qualified technician is assigned with instructions and visit details.

Diagnosis, work, materials, tests and updates are recorded.

Customer confirms resolution and support closes the record.

Create a support ticket or sign in to review your service history.